Refund Policy

Thank you for supporting my creative work. Please read the following policy carefully before placing an order.

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All Sales Are Final

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As all of my products — including greeting cards and ceramics — are handcrafted, creative works, I do not offer refunds, returns, or exchanges. Each piece is made with care and represents a significant investment of time, skill, and materials. For this reason, sales cannot be reversed once an order has been placed.

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Damaged Items

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While I take great care in packaging every order, if your item arrives damaged in transit, please contact me within 48 hours of delivery with a photograph of the damage and the original packaging. I will assess each case individually and, where appropriate, offer a resolution at my discretion.

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Please Order Carefully

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I encourage you to review product descriptions, dimensions, and photographs thoroughly before purchasing. If you have any questions about an item prior to buying, please don't hesitate to get in touch — I'm happy to help.

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Bespoke & Custom Orders

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Custom or personalised orders are non-refundable under any circumstances, as these are made specifically for you.

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Thank you for understanding and for valuing handmade work.